Shipping Polices
When it comes to shipping, Grizzly™ Rubber Tracks is committed to providing a seamless and efficient experience for our customers. We understand the importance of timely delivery and ensuring that your replacement parts for heavy machinery arrive in perfect condition. Read on to learn more about our shipping policies.
Shipping Methods
At Grizzly™ Rubber Tracks, we offer reliable shipping methods to ensure that your order reaches you as quickly as possible. We partner with trusted shipping carriers to deliver your items safely and efficiently. Our shipping options include standard shipping and expedited shipping.
Processing Time
Once you place an order with us, we strive to process and ship it out as soon as possible. Our dedicated team works diligently to ensure that your order is prepared and packaged with care. The processing time for your order may vary depending on the availability of the items and the shipping method selected.
Customer Responsibilities
Semi-Truck Access to Your Location:
Residential and business locations must allow ample accessibility for a semi-truck. A smaller box truck with liftgate services is available with prior arrangements (chargeable).
Unloading the Semi-Truck:
Customers are responsible for proper on-site unloading using suitable equipment. Most attachments require a skid steer or tractor with pallet forks. An authorized person must be present to inspect and sign for the shipment.
Inspection on Arrival:
Immediately inspect the shipment for obvious damage. Note any shortages or damages on the paperwork before signing. Report any issues to the freight company.
Bill of Lading (BOL) Signature:
Your signature on the BOL signifies acceptance of the equipment in good order. Failure to inspect before signing waives your right to later claim concealed damage.
Change of Shipping Address:
Address changes before shipment may alter the freight rate. After shipment, a re-consignment fee of $85.00 and additional freight costs applies.
Exempt Purchases:
Tax-exempt purchases require a completed sales tax exemption form before order fulfillment.
Shipping Time
The shipping time for your order will depend on the shipping method chosen during checkout. Standard shipping typically takes between 2-3 business days for delivery, while express shipping can arrive within 1-2 business days. Please note that these shipping times are only an estimation and may vary depending on your location and any unforeseen circumstances.
Shipping Regions
United States (Lower 48 States, Hawaii, Alaska).
Shipping Days
Monday through Friday.
Excludes holidays.
Standard Shipping Commercial Address
Cost: Free to a registered commercial address with a dock.
Standard Shipping Residential Address
Cost: $95.00 - $125.00 to residential address that comes with lift gate.
Transit Time: 2-3 Days to Lower 48 States.
Express Shipping
Cost: $125.00
Transit Time: 1-2 Days to Lower 48 States.
Orders placed on weekends may not be processed until the following business day, and therefore cannot guarantee express delivery.
Hawaii, Alaska & Canada
Shipping Method: Best Way.
Cost: To be determined.
Transit time: To be determined
Customs Fees/Duties: Canada Orders
Fees: To be determined.
Transit time: To be determined.
Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number within 24 hours. This allows you to easily track the progress of your shipment and know exactly when it will arrive. Simply enter the tracking number on our website or the shipping carrier's website to get real-time updates on the status of your order.
Shipping Costs
Shipping costs will be calculated during the checkout process based on the weight, dimensions, and destination of your order. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items. The shipping cost will be clearly displayed before you complete your purchase.
International Shipping
Grizzly Rubber Tracks proudly offers international shipping to customers around the world. We understand the global demand for high-quality replacement parts for heavy machinery and are committed to serving customers worldwide. Please note that international shipping may be subject to additional customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and may vary depending on the country's regulations.
Customer Support
If you have any questions or concerns regarding your shipment, our dedicated customer support team is here to assist you. You can reach out to us via email at sales@grizzlyrubbertracks.com or by calling our toll-free number 1-866-391-6175. We strive to provide prompt and helpful assistance to ensure a smooth shipping experience for our valued customers.
At Grizzly™ Rubber Tracks, we take pride in our commitment to delivering your replacement parts for heavy machinery in a timely and reliable manner. Our shipping policies are designed to provide transparency and peace of mind throughout the shipping process. Shop with confidence knowing that your order will be handled with care and delivered to your doorstep efficiently.