Grizzly Rubber Tracks warrants its products to be free from defects in material and workmanship under normal use and service conditions. This warranty is extended to the original purchaser only and is not transferable. This warranty is in lieu of all other warranties, express or implied, including any warranties of merchantability or fitness for a particular purpose. Grizzly Rubber Tracks shall not be liable for any incidental or consequential damages whatsoever.
The warranty period for Grizzly Rubber Tracks products is 24 months from the date of purchase.
Warranty Time Limitations — By Product Type
SKID STEER/COMPACT TRACK LOADER
Skid Steer/CTL Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
Mini Excavator Rubber Tracks are covered for a period of 24 months. The first 12 months are replacement warranty, and the remaining 12 months is prorated.
Crawler Dumper Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
Directional Drill Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
Grizzly Rubber Tracks undercarriage parts (e.g., sprockets, idlers, rollers) are protected by a 1 Year Limited Warranty - call for details.
Madison Machinery Equipment is subsidiary Grizzly Rubber Tracks warrants to the original purchaser that the rubber track will be free from manufacturing defects in workmanship and materials for a period of 24 months from the date of the original purchase. If within the 24 months from the original date of purchase the rubber track fails due to defect in material or workmanship, the purchaser must contact Grizzly Rubber Tracks Customer Service Department and provide a description of the defective part, including pictures, with the original purchase documentation as validation of warranty coverage date. Defective components occasionally may need to be returned to the manufacturer freight prepaid as requested under the terms of this warranty. The cost for freight of all warrantee parts from Grizzly Rubber Tracks shall be the responsibility of the purchaser.
Please note that Grizzly Rubber Tracks undercarriage parts - including sprockets, idlers, and rollers - are protected by a 1 Year Limited Warranty.
Warranty Claims/ Claim Procedure
All warranty claims must be made with this link: https://form.jotform.com/232487085584164 and must include the following information:
- Picture of the serial number(s) (stamped on the inside of the track)
- Picture of the complete track on the machine
- 2 Pictures of the defect
- Picture of the work area where the machine was being operated
- A copy of the original invoice, along with the make, model, and year of the equipment
Warranty claims should be sent to: https://form.jotform.com/232487085584164
This warranty does not cover:
- Normal wear and tear
- Damage caused by improper installation, maintenance, or use
- Damage caused by accidents, abuse, or neglect
- Damage caused by modifications or repairs made by unauthorized persons
Please refer to your owner’s manual for information regarding part replacement guidelines for your specific type of machine. Grizzly Rubber Tracks recommends replacement of any visibly worn undercarriage part or any undercarriage part which has been used in excess of 1,000 hours.
The sole and exclusive remedy for breach of this warranty shall be the repair or replacement of the defective product or part thereof, at Grizzly Rubber Tracks’ option. In no event shall Grizzly Rubber Tracks’ liability exceed the purchase price of the product.
Please call us at 866-391-6175 if you have any questions or need help with the process