Our Industry-Leading Warranty for Tracks, Track Pads & Undercarriage Parts

Grizzly Rubber Tracks Warranty

Grizzly Rubber Tracks warrants its products to be free from defects in material and workmanship under normal use and service conditions. This warranty applies exclusively to the original purchaser and is not transferable.

This warranty is provided in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Grizzly Rubber Tracks shall not be liable for any incidental or consequential damages.

Warranty Period

All Grizzly Rubber Tracks products are covered under the terms listed below. Coverage includes replacement and/or prorated periods as shown.

Warranty Coverage by Product Type

Product Type Series Total Coverage Full Replacement Period Prorated Period

Skid Steer Tracks  (CTL)

 PM-Series 24 months First 3 months Remaining 21 months
PR-Series  24 months First 6 months Remaining 18 months
Mini Excavator PM-Series 24 months First 3 months Remaining 21 months
PR-Series 24 months First 6 months Remaining 18 months
Crawler Dumper — 24 months First 6 months Remaining 18 months
Drill Tracks — 24 months First 6 months Remaining 18 months

Track Pads (Bolt-On)

(Clip-On)

 — 12 months Replacement only —

Undercarriage Parts (sprockets, idlers, rollers) are protected by a 1-Year Limited Warranty. Please call for details.

Other Brands Sold by Grizzly

For any other brands or manufacturers sold by Grizzly — including, but not limited to, Bridgestone, McLaren, Michelin, and others — warranty coverage and requirements follow the original manufacturer’s warranty. All claims for these products must be filed and processed according to the respective manufacturer’s procedures.

Warranty Claim Procedure

All warranty claims for Grizzly products must be submitted through our online form:
Warranty Claim Form

To ensure prompt processing, please have the following ready to upload or provide when completing the claim form:

Required Photos

  • Serial number stamped on the track

  • Track size stamped on the track

  • 3–5 photos of defects per track

  • Photo of overall track condition

  • Photo of the sprocket, rollers, and idler

  • Photo of the ground environment at the work site (if not visible in other photos, please include separately)

Required Video

  • A short video showing track displacement

Required Description

  • A short written summary of the track issue

Important Claim Processing Notes:

  • In order to get a track warranty processed, a claim form must first be submitted and filled out with all required pictures as shown on the form. These can be easily uploaded directly from the form.

  • In some cases, additional information may be required after review.

  • A separate claim form must be filled out for each item you are requesting a claim for.

  • In order to receive a replacement track, you may be required to return the faulty track for further inspection. You will be given a Return Authorization Number and a Bill of Lading (BOL) for the return of the track.

  • In order to receive a replacement track, you may be required to return the faulty track for further inspection. You will be given a Return Authorization Number and a Bill of Lading (BOL) for the return of the track. Once the track has been returned to our warehouse, it will be inspected. After inspection and approval, a credit will be issued for the determined amount, and the replacement track will then be sent out.

  • If you cannot wait and choose to order another set from Grizzly in the meantime, Grizzly will credit your account at that time once the warranty claim is approved.

Shipping Note:
Defective components may occasionally need to be returned to the manufacturer freight prepaid as requested under the terms of this warranty. The cost of freight for all warranty parts shipped from Grizzly Rubber Tracks is the responsibility of the purchaser.

Limitations & Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Any damage caused during the installation process

  • Abnormal wear or tear

  • Renovated or repaired tracks

  • Any damage caused by application on positive systems

  • Damage caused by abuse, misuse, accident, wrong dimension, or usage beyond the track design

  • Damage caused by poor machinery condition, improper machinery adjustment, or incorrect maintenance for undercarriage (including improper tensioning, worn-out idlers/rollers, de-shaped sprockets, etc.)

  • Steel cords or rubber cut by sharp objects or appliances

  • Damage caused by use in inappropriate working conditions

  • Small apparent defects and other surface damage that affect appearance but not performance or service life, such as minor polishing or scratching, exposure of reinforced fabric caused by normal wear, small cracks on surface rubber, small bending cracks on guide lugs, etc.

  • Rapid wear or damage caused by extended transport operations

  • Damage caused by modifications or repairs made by unauthorized persons

Please refer to your owner’s manual for part replacement guidelines specific to your machine. Grizzly Rubber Tracks recommends replacing any visibly worn undercarriage part, or any undercarriage part that has been used for more than 1,000 hours.

Exclusive Remedy & Replacement Terms

  • All Grizzly track warranties are issued as a credit and replacement at Grizzly’s expense, not in the form of cash back — unless a replacement track cannot be provided.

  • All Grizzly tracks are guaranteed to fit and match all OEM requirements.

  • If a track is required to be returned for inspection and the claim is found to be false or not covered, the freight expense for return shipping will be the responsibility of the purchaser.

Need Help?

If you have any questions or need assistance with the process, please call us at 866-391-6175.